Quality policy

• The wish to satisfy our customers determines the way we are acting
• Our customer sets the standard on the quality of our products and services. We meet with their requirements extensively and in time.
• Every employee in every position does his utmost to meet the customer’s requirements. The in-house relation between customer and supplier applies. Already the next person within the in-house working process is our customer – he will get perfect results of work.
• It is a vital task of the management to improve the consciousness for quality We assure the high qualification of every employee by means of consistent further training and detailed information. Executive managers are examples when realising the thinking of quality.
• Preventing mistakes has priority over eliminating mistakes Eliminating mistakes is not sufficient! It is important to find the potential sources of mistakes and remove them preventing any reoccurrence.
• Improving the quality is a permanent duty The initiative of every single employee to permanently improve the processes, method and environment of work is an important contribution to personal success and satisfaction and secures our top position in the market.

We bind our suppliers to our demands on quality. We support them with the realization of our common objectives on quality in a fair and open partnership.

Environmental policy

• Keeping the influences on the environment as low as possible We should use our own abilities to solve the regional and global environmental problems.
• Environmental protection has priority. The environmental compatibility of processes and products is integrated with „continuous improvement“.
• Relation between KTR’s environmental management and subcontractors, companies working in the service sector, trade partners, processing companies Together with the aforementioned partners the environmental compatibility of products and production facilities are subject to a continuous process of improvement.
• Environmental laws and rules: We are obliged to respect every environmental law and rule which is relevant for the company. Moreover, the inhouse rules of conduct should be adhered to.
• Information and dialogue The open and detailed information, the dialogue with customers, subcontractors, trade partners and the public are very basic. The cooperation with political institutions and public authorities is based on a trusting basic attitude seeking for acting and including emergency provision.
• Information of employees With regard to environmental protection every employee is informed depending on his job. The employees are obliged to realise these principles and follow the legal and official instructions within the framework of their job.
• Objectives Every year we set detailed and measurable objectives and make every effort to reach them.